Will tickets be available on the day of the event?
Cookies with Santa has sold out in the past! It is encouraged that all guests purchase tickets in advance. Additional tickets will not be available at the door should the event sell out.
Why do I need to reserve a timed session? Can I come earlier or later?
To best manage Santa’s breaks and minimize wait times, each guest is required to reserve a timed session during checkout. You and your family will meet Santa sometime during that session.
Guests who arrive early may be asked to enjoy the Zoo until their scheduled session.
Guests who arrive late to their scheduled session will be seen by Santa on an as-available basis.
Why does everyone in my party need a ticket?
As a nonprofit organization, the purchase of your ticket helps Zoo Atlanta continue to host great events like this and further the well-being of animals through conservation and research, educational initiatives and operational support.
Can I visit the Zoo before or after my session?
Yes, based on which session you book, you can explore the Zoo in two different ways – daytime or nighttime!
- For “Merry Members” sessions: Visit Zoo Atlanta during daytime operational hours starting at 9:30 a.m. If you booked for the following sessions, please head straight to the event first before entering Zoo Atlanta.
- 8:30 a.m. – 9 a.m.
- 9 a.m. – 9:30 a.m.
- 9:30 a.m. – 10 a.m.
All other sessions can enter the Zoo from the front gates.
- For “Sleigh Bells & Safari” sessions: Visit Zoo Atlanta during daytime operational hours before or after your session.
- For “Snow & Glow” sessions: Visit IllumiNights: A Lantern Festival during evening operational hours starting at 5:30 p.m. before or after your session.
Can I bring our family pet?
No. As much as we love animals, pets are not permitted in the Zoo with the exception of service animals. Read more about Zoo Atlanta’s Service Animal Admittance Policy here.
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