Wild Encounter: Giant Panda
Reschedule or Refund: COVID-19
In an effort to take proactive steps to promote wellness and prevent the spread of COVID 19, Zoo Atlanta has temporarily closed, for details please click here. If you are registered for a program or visit to the Zoo and wish to reschedule or refund we are happy to help you with that request. At this time the Zoo is waiving our normal refund policy temporarily for education programs and field trips.
How to reschedule or receive a refund?
To make sure we can track all requests, we ask that you email email@example.com, do not call.
- your registration details (including registration number),
- your phone number and
- your request, to reschedule or refund.
Someone from our operations office will contact you within 5 business days to help facilitate your request.
Meet and feed one of Zoo Atlanta’s world-famous black-and-white bears during an exclusive behind-the-scenes encounter! During this encounter, you will be accompanied by an Exhibit Interpreter around the outside of the panda habitat while learning what makes giant pandas so unique. You will then take a behind-the-scenes tour of The Arthur M. Blank Family Foundation Giant Panda Conservation Center and meet the professionals in charge of the giant pandas’ daily care. Finally, no Wild Encounter would be complete without the opportunity to meet and feed an adult panda one of their favorite treats!
- Meet at the giant panda habitat 15 minutes before the Wild Encounter.
- Please note that availability is limited for all Wild Encounters.
- Please note that for human and animal safety, all interactions with bears are through a safety barrier.
Monday, Friday, Saturday and Sunday at 11 a.m.
- A ticket is required for all participants 3 years old and up.
- Children 2 years old and under are FREE and may attend, but are not permitted to feed the animals.
- Children 3 to 8 years old must be assisted by parent/guardian while feeding.
- Children 13 years old and under must be accompanied by an adult who has also purchased a Wild Encounter ticket.
- Children 4 years old and under must be carried or held by the hand of an adult at all times.
- Full payment is due upon reservation.
- Refunds or reschedules will not be issued for no-shows.
- Cancellations received more than 7 days before the scheduled visit will receive a full refund.
- Reschedule requests received less than 7 days prior to your scheduled program date will incur a 10% reschedule fee, based upon the total cost of your reservation.
- Guests will not receive a refund and reschedules due to rain.
- In the event of extreme or inclement weather conditions, within 15 minutes of the program start time, you will be contacted by Zoo Atlanta and offered a refund (of program cost, only) or the opportunity to reschedule.
- A waiver must be completed by each participant or guardian every time in order to participate.
- Participants 17 years old and under attending without a parent or guardian MUST bring a completed waiver with them that is signed by a parent or guardian.
- Due to animal safety regulations, guests who have been outside of the United States or Canada within the (10) days prior to the program will not be allowed to participate.
- Participants may bring phones/cameras and are permitted to take pictures of the encounter; however, video recording is not permitted.
- To ensure the safety of our animals and guests while behind the scenes, follow all instructions of keepers and Zoo staff. Participants who are not following instructions will be asked to leave the program and will not receive a refund.
- Strollers and wagons are not allowed in behind-the-scenes areas.
- Participants must wear closed-toe and closed-heel shoes. Flip flops, sandals, etc. are not permitted in behind-the-scenes areas.
- Clothes may get dirty during the encounter. Please plan accordingly.
WHAT TO EXPECT:
For your safety, encounters will occur with protected contact, where you will not be in the same physical space with the animal, but will feed them through a barrier. Our giant panda safety protocol requires that each participant wear booties, gloves and lab coats, which will be provided to you. All participants will dip the bottoms of their shoes into a diluted bleach solution before entering the giant panda building; please dress accordingly.
Wild Encounter Gift Certificate
Give the adventure of lifelong learning. Here’s an idea we can promise won’t be re-gifted: give a certificate for one of Zoo Atlanta’s education programs! You may also purchase gift certificates in $25 increments up to $100. Program restrictions apply.